High density, long hours
Call centres have more workstations per square foot than most offices. That raises the demand for power, data, cooling and fresh air. It also raises the risk of noise and fatigue.
We design with the occupant count in mind and confirm that ventilation meets the Alberta Building Code requirements for the intended use. Our in-house engineering helps size systems up front.
Power and data come first
Agents depend on headsets, phones, computers and often dual screens. Our Master Electrician-led crew installs power distribution and lighting, while our low voltage team, led by Adam Mason, handles cabling, AV, surveillance and alarms.
Backup power and uninterruptible power supplies are common for equipment rooms. We plan space and cooling for these rooms early, since they are hard to add later.
Sound and comfort
Low partitions, absorptive ceilings and wall treatments reduce crosstalk. Sound masking helps keep conversations from carrying. Lighting should reduce glare on screens.
Mechanical comfort matters for shifts of many hours. Our HVAC team can zone for heavy occupancy and put diffusers where they do not blow on workstations.
Planning notes
Many call centres run 24 hours a day, so phasing in an operating site means careful scheduling and clear communication. For new sites, long-lead items such as furniture and equipment should be ordered with the build schedule in mind.
HSM can also supply furniture, networks, security systems and building maintenance, so the same team that built the site can support it afterward.
Safety and operations
Call centres have many people in one space, so exits, emergency lighting and fire alarm devices need careful coordination. Our electrical and low voltage teams install these systems, and our Director of Health & Safety, Ghilda Gaber, leads safety on our sites.
If your site stays open during renovation, we agree on work zones and hours first, so agents and customers are not affected by dust, noise or blocked access.