Public flow first
A service centre works when people know where to go and how long to wait. Queue layout, counters, privacy, signage and seating all affect how the public experiences it. Staff need clear sightlines, safe back-of-house areas and efficient workstations.
We work with owners to plan layouts that handle peak days, not average ones.
Technology and security
Counters need power, data and payment systems, and many service centres add digital queue displays and signage. Our electrical crew, led by a Master Electrician, provides power and lighting. Our low voltage team, led by Adam Mason, installs cabling, cameras, panic alarms and access control. We can supply and install digital signage and networks as part of a turn-key package.
Interiors that last
Service centres see heavy traffic. Durable floors, wall protection, easy-to-clean surfaces and replaceable furniture reduce maintenance. Our interior systems crew builds the walls and ceilings, our carpenters and millwork team build counters and reception desks, and our painters finish the spaces.
Many government service centres lease space in commercial buildings. We can get involved before the lease is signed, reviewing the space and estimating the construction cost, so lease negotiation and budgets match. Parking, transit access and accessibility are common leasing considerations.
Plan for these items
Agencies should confirm:
- Peak visitor numbers
- Privacy rooms and interview spaces
- Security staffing and layout
- After-hours drop-off or lockers
- Opening date and phased moves
Getting started
Share your visitor numbers, staff needs and target opening date. We will help test layouts and budgets, and we can review a candidate lease space before you commit. Our project managers can also advise on timing for furniture, networks and signage, so staff move into a finished office.
Questions we hear
Can you build a service centre in leased space?
Yes. Tenant improvements are a core part of our work, and we can advise before the lease is signed.