What it means
RFIs are raised when drawings conflict, a detail is missing, a product is unavailable, or a site condition differs from what was expected. The question goes to the designer or engineer, who responds in writing. The answer then becomes part of the project record.
A good RFI is specific. It names the drawing, the location and the proposed solution, so the designer can approve or correct it quickly.
Why it matters
Unanswered questions stall work. If a trade cannot proceed until an engineer replies, the schedule slips and crews wait. A high number of RFIs can also be a sign that the drawings were not well coordinated before construction began.
For clients, the written record protects everyone, because it shows what was decided, when and why.
How HSM handles it
HSM reduces RFIs by reviewing and coordinating drawings before construction, a step that catches conflicts between electrical, mechanical and architectural work early. When questions still come up, our in-house engineering team, led by our Director of Engineering, can often review and propose a solution the same day.
Because our electricians, mechanical crews and interior systems crews work under one project manager, many coordination questions are settled on site without a formal RFI. The ones that need a formal answer are logged, tracked and followed until closed.
You can ask us for the RFI log at any time during your project.
What to plan for
Ask us how quickly RFIs are being answered at each progress meeting. If your designer is slow to respond, we want to know early so the schedule can be protected.