Look at who does the work
Some contractors hire out almost every trade and manage the paperwork. Others, like HSM CM, self-perform key trades with their own crews, including electrical led by a Master Electrician, mechanical (HVAC and plumbing), low voltage, interior systems, carpentry, painting and doors and hardware.
Fewer subcontractors means one schedule and one accountable team. Ask each bidder which trades they perform themselves.
Ask how many people the contractor employs directly, and who will actually be on your site each day.
Visit the contractor's office and meet the people who will manage your job. Chemistry matters over a long project.
Check relevant experience
Ask for projects similar in size and type to yours, and talk to those owners if you can. Look at whether the team on your project matches the team that did the earlier work.
With more than 1,000 completed projects, our experience covers offices, clinics, retail, hospitality and more. Always ask any contractor for specifics, not slogans.
Compare bids fairly
Make sure each bid covers the same scope. Differences in allowances, exclusions and assumptions can hide large gaps. Ask how changes are priced and how the schedule is built.
A very low price may signal missing scope or a hope of change orders.
Communication and responsiveness
You will talk to your project manager daily, so meet them. Ask how often you will get updates and how problems are raised. We answer calls and email 24/7/365 and assign experienced project managers to every job.
Good communication is worth more than a polished brochure.
Insurance, safety and finances
Ask for proof of insurance, safety programs and workers' compensation coverage. Our health and safety program is led by our Director of Health & Safety, Ghilda Gaber. Check references on payment practices too.
Questions we hear
Should I get three bids?
Comparison is sensible, but give each bidder the same information, and weigh experience and team, not price alone.